Sr. Manager, Client Retention

The Sr. Manager, Client Retention will lead deal support through cross-functional influencing skills on the highest value/most complex renewals across Gartner, implement programs ensuring Gartner's retention and growth strategy, and drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals.

Requirements

• Bachelor's degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master's degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

Benefits

• Generous Paid Time Off
• 401k Matching
• Four Day Work Week