Airport Passenger Assistance Agent
GATEl Paso, Texas, United States
Posted January 7, 2026
9.5 - USD
Full Time
About the Company
GAT Airline Ground Support delivers comprehensive ground handling, catering, cargo, and transportation services across 68 U.S. and Canadian locations. Leveraging a workforce of over 4,000 professionals, the company combines high‑touch customer care with advanced technology to ensure safe, efficient operations from aircraft push‑back to cabin appearance. Its culture prioritizes personal character, safety, and performance‑based execution, making it a trusted partner for airlines seeking reliable, quality service. With subsidiaries GAT, Strategic Aviation, and Sky Cafe, the organization supports a full spectrum of aviation and hospitality solutions.
Job Description
Passenger Assistance Agents facilitate airline passenger processing, including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. They must display a professional and positive image while working in a fast-paced environment.
Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner
- Must possess good communication skills and a friendly, outgoing personality
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays