SD Team Lead

We’re looking for a motivated, engaged Service Desk Team Lead to help make everyone’s journeys better by leading, motivating, and developing a team to ensure delivery of Incident and Request for Service management to agreed levels of service.

Requirements

• At least High school diploma or equivalent
• IT related studies or previous IT Desk and incident management experience
• Excellent computer skills, Knowledge of Microsoft Office suite
• Fluency in English (B2 or higher)
• Team Leading skills
• Good communication skills and teamwork ability
• Ability to problem solve and think critically

Benefits

• Opportunity to work with a global company
• Chance to develop individuals, teams, and the business
• Experience in ITSM tools, SD telephony service management tools, and management reporting system software tools