Senior Customer Collaboration Specialist
GB31 MDLZ UK Service CompanyBirmingham, England, United Kingdom
Posted March 24, 2026
Contract / Temporary
About the Company
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Description
Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible.
Requirements
- Be the single point of contact for your customer portfolio
- Support, mentor and manage Back Office and Front Office specialists on a daily basis
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Work closely with the Order Fulfilment, Log Ops, E2E and Commercial teams to report on KPIs, including root‐cause analysis and driving improvement initiatives
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
Benefits
- Relocation Support Available: No
