Customer Success Manager

We are hiring a Customer Success Manager to support our highest-value customers. You will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG's solutions.

Requirements

• Proven experience in customer-facing roles supporting enterprise and/or strategic accounts
• Strong ability to manage senior-level and executive customer relationships
• Track record of driving customer retention, adoption, and long-term value realization
• Experience leading executive business reviews, renewal discussions, and account planning
• Strong analytical skills with the ability to translate data into clear, compelling success stories
• Comfort working cross-functionally in a fast-paced, matrixed organization
• Proactive, solutions-oriented mindset with strong ownership and follow-through
• Deep curiosity about product capabilities and applying them to complex customer challenges
• Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
• Interest in leveraging automation, AI, and scalable processes to improve customer outcomes

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan