Customer Service Representative

Role Overview

Customer Service Representative position with General Dynamics Information Technology, utilizing root cause analysis and problem solving skills to manage inbound calls in a state-of-the-art contact center.

What You Will Do

Answering incoming phone calls, providing accurate information to callers, researching issues, and providing alternative solutions.

Why It Might Be a Fit

Must have 1+ years of customer service or other telephone experience, high school diploma or G.E.D., and ability to work and train onsite as required.

Requirements

• High school diploma or G.E.D.
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• Ability to work and train onsite as required
• Ability to work any full-time shift during contact center hours of operation
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• Ability to pass a criminal background check, drug screening, and credit check
• Ability to work first 90 days without absences
• Louisiana residency within a reasonable driving distance of the facility

Benefits

• Competitive pay
• Benefits package
• Hybrid work environment
• Opportunity to support a large government contract
• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Full flex work weeks
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance