Technical Support Specialist I

The Technical Support Specialist I provides superior assistance to our external client base on primarily one main API Healthcare software solution. This position plays a key role in our call center by diagnosing, troubleshooting, and resolving application questions and issues, providing education to clients on functions and features while working with them, and properly escalating potential problems as needed.

Requirements

• Associate degree or higher in a technical or business related field
• Two years related experience and/or training, or equivalent combination of education and experience
• Successful completion of required training on all supported platforms of one API Healthcare solution
• Basic to advanced working knowledge of one main solution (Time & Attendance, Staffing & Scheduling, or Human Resources & Payroll)
• Strong PC and web-based software skills, including MS Office products and Windows operating systems
• Ability to create and update basic T-SQL scripts to manipulate data or return information
• Basic to intermediate knowledge of all SQL Platforms to include SQL Replication
• Basic to intermediate knowledge of database structure
• Basic to intermediate knowledge of troubleshooting tools
• High level of aptitude for learning complex hardware/software solutions
• Strong and creative troubleshooting, problem solving, and analytical skills
• Ability to prioritize, multi-task, and thrive in a fast-paced environment and adapt to changing priorities seamlessly
• Exceptional verbal and written communication skills
• Strong interpersonal skills in working with a professional client base
• Excellent organizational skills with attention to detail