Assistant Manager Training & Quality

We are seeking a strategic thinker with strong leadership skills to manage teams, optimize processes, and maintain strong client relationships as an Assistant Manager Training & Quality in India.

Requirements

• Proven experience in BPO domains
• Strong coaching and feedback skills, with a track record of implementing improvement methodologies
• Excellent communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders
• Ability to adapt to changing company and client requirements, demonstrating flexibility and resilience
• Demonstrate leadership capabilities, with experience managing multiple processes and ensuring timely delivery
• Sound understanding of staffing, process efficiencies, and goal achievement in a contact center environment
• Strong commitment to risk and compliance practices, ensuring adherence to regulatory requirements