Quality Analyst (AU Telco experience required)
Gear IncMuntinlupa, Philippines
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
We are looking for an experienced Quality Analyst to join our Australian Telco project team, responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Requirements
- At least 1 year's experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
- Strong analytical, reporting, and communication skills.
- Familiar with Telco workflow tools or quality tracking systems.
- Detail-oriented, organized, and proactive in identifying process gaps.
- Comfortable working in a fast-paced, SLA-driven environment.
Benefits
- Opportunity to work with one of the leading AU Telco accounts.
- Exposure to cross-functional collaboration and end-to-end service delivery processes.
- A potential growth path toward Service Delivery or Project Coordination positions.