Service Delivery Specialist (AU Telco)
Gear IncMuntinlupa, Philippines
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.
Requirements
- Assist in the end-to-end management of telecommunications service delivery
- Use Monday.com to track project timelines and allocate tasks
- Manage project communications and documentation using Halo PSA and other internal systems
- Coordinate with internal technical teams, suppliers, and vendors
- Maintain accurate data in Zoho CRM
- Identify potential delays, risks, or conflicts in project delivery
- Prepare and distribute project status updates, reports, and meeting summaries
- Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
- Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Benefits
- Commuter's allowance
- Policies to help employees achieve a better work-life balance
- Opportunities for professional growth and development