Team Leader
Gear IncĐà Nẵng, Vietnam
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Team Leader position responsible for mentoring, coaching, and leading a team of approximately 15-25 members, handling client inquiries, and ensuring achievement of Service Level Agreements and Key Performance Indicators.
Requirements
- Bachelors Degree or Higher in any relevant field
- 1 year experience in BPO service (customer care - moderation - service analysis)
- Has at least 6 months of experience in people management and leadership
- Strong English communication skills, both oral and written
- Flexible to work different shifts, including evenings, Public Holidays, and weekends
- Ability to handle difficult and escalated customer situations
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment