Workforce Management Leader
Gear IncThanh KhĂȘ Ward, Vietnam
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cuttingâedge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Workforce Management Leader responsible for analyzing trends and patterns, forecasting potential need, and leading a team to ensure service level standards are consistently met.
Requirements
- At least 1 year relevant experience as Planner and Scheduler
- Leadership experience is a plus
- Planning and Organizational skills
- Ability to work under pressure
- Attention to detail
- Good understanding of effective scheduling, planning and seat planning
- Commitment to ownership and accountability
- Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements
- Strong knowledge in Capacity Planning
- Strong negotiation, analytical, commercial awareness and problem-solving skills
- Well-developed technical skills, MS Office products and Call Center technologies
- Excellent verbal and written communication skills
- Willing to work shifting hours, weekends and public holidays
Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of Year Bonus) and annual salary review
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company
- Extra bonus for personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
- Annual health check, annual flu vaccination
- Summer vacation (Paid days off and bonus)
- Paid leave (12 days/year)
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- International, fun and professional working environment
- Standing desks if you like, modern hardware
- No dress code
- Free drinks (coffee, tea, etc.)
- English working environment
- Training and career development opportunities
- Free in-house gym and game room for everyone