Technical Support Engineer

Role Overview

The Technical Support Engineer drives customer satisfaction through Service Excellence by providing technical support and counsel to Field Engineers, Client Service Technicians, and Customers experiencing system performance issues. This is a remote role where you will work out of your home office.

What You Will Do

Provide remote and on-site technical support for XR/RF Modality, maintain up-to-date knowledge of modality products, service expertise, and tools, and utilize the GEHC escalation process to resolve customer issues.

Why It Might Be a Fit

This role requires strong communication skills, ability to handle/resolve difficult technical issues, and demonstrated ability to work effectively in a cross-functional team environment.

Requirements

• Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field
• Minimum 5 years of experience servicing mechanical and/or electrical equipment
• Minimum 5 years of XR/RF engineering experience as an Field Service Engineer II and/or Field Service Engineer III
• Demonstrated ability to handle/resolve difficult technical issues
• Demonstrated strong communication skills

Benefits

• Great work environment
• Professional development
• Challenging careers
• Competitive compensation