Technical Support Engineer

Role Overview

Provide technical support to customers and end users for Wave Relay products, serving as a key member of the Technical Support function. This role involves direct customer support, maintaining support continuity, and improving tools, documentation, and workflows.

What You Will Do

Troubleshoot networking, hardware, software, and product configuration issues, drive issues through resolution or escalation, and conduct testing and validation on new and existing products.

Why It Might Be a Fit

Ideal for a technically strong, customer-focused professional who wants to grow beyond reactive support into a more strategic role, with opportunities for process improvements and advocacy for operational changes.

Requirements

• 2+ years of experience in technical support, product support, helpdesk, field support, or another customer-facing technical role
• Strong understanding of IP networking, network configuration, and troubleshooting
• Experience supporting hardware and software products in a remote troubleshooting or helpdesk environment
• Excellent written and verbal communication skills, including phone-based customer support
• Ability to document issues clearly, manage multiple priorities, and follow through to resolution
• Experience with ticketing, CRM, or support platforms such as Salesforce, Jira, Microsoft or similar systems
• Technical aptitude in IT, networking, communications systems, radio technology, or related fields
• Must be eligible to obtain a United States Security Clearance

Benefits

• Medical, dental, vision, life, and disability insurance
• Paid time off
• Flexible spending accounts
• 401(k) plan with company match
• Fitness membership reimbursement
• Tuition assistance
• Mental health benefits
• Veterinary benefits