Technical Support Engineer
Extreme NetworksRaleigh, North Carolina, United States
Posted May 6, 2026
Full Time
About the Company
Extreme Networks, Inc. is a leading provider of cloud networking solutions, specializing in switching, wireless, security, and network management services. The company leverages machine learning, artificial intelligence, and automation to deliver end-to-end, cloud-driven connectivity that accelerates digital transformation for over 50,000 global customers.
Job Description
Extreme Networks is a global networking leader that offers end-to-end, cloud-driven networking solutions. As a Technical Support Engineer, you will be the first point of contact for customers, providing technical support and customer service skills to delight our customers.
Requirements
- Provide technical support for all Extreme products
- Handle service requests from external and internal customers
- Manage service requests through research, problem solving, replication, and escalation
- Update information repositories and knowledge base
- Assist customers with basic network configuration and product information
- Drive for continuous learning, results orientation, and teamwork
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
