Technical Support Engineer

Role Overview

The Technical Support Engineer ensures superior customer service by resolving technical issues related to Fiserv data center consolidation/migrations. This role involves troubleshooting, analyzing, and resolving escalated issues from clients and internal teams.

What You Will Do

Diagnose, analyze, and resolve complex technical issues, maintain ownership of escalated cases, deliver exceptional support, and maintain high levels of client satisfaction.

Why It Might Be a Fit

This role requires strong technical skills, excellent communication skills, and the ability to work independently and within a multidisciplinary team.

Requirements

• 5+ years in a service desk or equivalent role at 2nd or 3rd level
• Strong understanding of networking, security, and related infrastructure
• Hands-on experience with Windows Server administration and virtual machine management
• ITIL Knowledge: Familiarity with ITIL frameworks and best practices in service delivery
• Excellent verbal and written communication
• Proven ability to deliver superior client service and maintain satisfaction
• Capable of working independently and within a multidisciplinary team