Technical Support Engineer

Role Overview

Deliver high-quality technical support to enterprise customers using AI-powered property management software solutions. Act as the first line of defense for troubleshooting and resolving product-related issues across multiple channels.

What You Will Do

Provide frontline technical support, diagnose and troubleshoot software functionality and performance issues, own customer incidents, and collaborate with engineering and product teams.

Why It Might Be a Fit

1+ years of experience in technical support or customer-facing IT role, strong analytical and problem-solving skills, excellent communication skills, and ability to manage multiple priorities in a fast-paced support environment.

Requirements

• 1+ years of experience in a technical support or customer-facing IT role
• Associate’s degree or equivalent practical experience in a technical or related field
• Strong analytical and problem-solving skills in complex, multi-system environments
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, high-pressure support environment
• Strong attention to detail and commitment to delivering a high-quality customer experience

Benefits

• Competitive salary range ($15.05 – $23.65/hour)
• Flexible remote and hybrid work options
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with employer match
• Health savings (HSA) and flexible spending (FSA) account options
• Paid time off, company recharge days, and generous vacation policies
• Wellness programs including mental health support, gym access, and wellness initiatives
• Employee assistance programs and community engagement opportunities
• Additional perks such as discounts, swag programs, and partner benefits