Technical Support Engineer

Role Overview

This role sits at the intersection of customer support and engineering, acting as a critical bridge between end users and the development team. You will investigate and troubleshoot technical issues across a modern MERN-based SaaS platform powering global event experiences.

What You Will Do

Diagnose, analyze, and resolve technical issues across the application stack while ensuring a smooth and reliable customer experience. Investigate application issues by analyzing logs, error traces, and system behavior across frontend and backend components.

Why It Might Be a Fit

The ideal candidate has hands-on technical exposure to full-stack web applications and enjoys solving complex problems in a customer-facing environment.

Requirements

• 1+ years of experience in technical support, customer success, or software engineering support roles
• Strong understanding of web application architecture and software engineering fundamentals
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and debug JavaScript/TypeScript code
• Experience with AWS services such as ECS, S3, Lambda, CloudWatch, or RDS
• Familiarity with REST APIs, HTTP protocols, and API debugging techniques
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience using Git and modern version control workflows
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills with the ability to explain technical issues clearly
• Strong empathy, patience, and ability to handle customer-facing interactions professionally

Benefits

• Opportunity to work on a modern SaaS platform used in global event technology
• Exposure to full-stack systems including React, Node.js, and AWS cloud infrastructure
• Direct collaboration with engineering teams in a fast-paced product environment
• Hands-on experience with real-world production troubleshooting and debugging
• Learning opportunities across DevOps, monitoring tools, and scalable system architecture
• Dynamic, innovation-driven environment with strong engineering culture and ownership