Support Engineer

Role Overview

This role offers the opportunity to become a key technical support expert within an enterprise software environment, helping customers and partners resolve complex technical challenges tied to document management and business process automation platforms.

What You Will Do

Provide advanced technical support for enterprise software solutions, troubleshoot and resolve complex technical issues, and collaborate with engineering teams.

Why It Might Be a Fit

Ideal for someone who enjoys diagnosing complex systems and improving software performance at scale, with a strong understanding of enterprise software systems and excellent communication and problem-solving abilities.

Requirements

• Bachelor’s degree (or equivalent industry experience)
• 4+ years of experience in technical support or customer-facing technical roles
• Strong understanding of enterprise software systems, preferably document management platforms
• Experience troubleshooting cloud and on-premise Microsoft-based environments
• Familiarity with system administration, application support, and software debugging
• Excellent analytical and problem-solving skills with strong attention to detail
• Strong verbal and written communication skills, able to explain technical issues clearly
• Proven ability to manage multiple priorities and work effectively under pressure
• Experience working in fast-paced support environments with SLAs
• Willingness to work third shift (11:00 PM–8:00 AM PST) and occasional on-call weekends/holidays

Benefits

• Competitive hourly pay: $29.33 – $37.50 per hour plus shift differential
• Remote work opportunity (eligible US states only)
• Generous paid time off including vacation, holidays, and volunteer days
• 401(k) retirement plan with company match options
• Health coverage including HMO and PPO medical plans
• Paid holidays and floating holiday flexibility
• Structured training and continuous learning opportunities
• Exposure to enterprise-scale software and digital transformation technologies
• Career growth in a global technology and automation environment