Support Engineer - Level 2

Role Overview

This role sits at the intersection of technical support, software engineering, and healthcare data systems, supporting a mission-driven platform that enables secure and efficient health data exchange across global markets.

What You Will Do

Troubleshoot and resolve complex technical issues across core system components, ensuring reliability, interoperability, and performance of a FHIR-based healthcare data platform.

Why It Might Be a Fit

Ideal for a technically strong engineer who enjoys solving real-world problems that directly impact healthcare outcomes.

Requirements

• 3+ years of experience in software development, technical support engineering, or equivalent experience
• Post-secondary education in Computer Science, Software Engineering, or related field (or equivalent experience)
• Experience building, debugging, or supporting complex software systems with strong troubleshooting skills
• Familiarity with software testing practices, including unit and functional testing
• Experience with REST APIs and backend frameworks (Spring, Hibernate) is an asset
• Knowledge of HL7 (V2, FHIR) healthcare standards is considered a strong advantage
• Proficiency with version control systems such as Git
• Strong analytical and problem-solving abilities with attention to system performance and reliability
• Ability to communicate technical issues clearly to both technical and non-technical stakeholders
• Comfortable working in an on-call rotation and handling high-priority production incidents

Benefits

• Competitive compensation aligned with experience
• Health and wellness benefits package
• Opportunity to work on impactful healthcare technology used globally
• Remote-friendly and collaborative engineering environment
• Professional development and continuous learning opportunities
• Exposure to modern healthcare data standards and large-scale distributed systems
• Inclusive culture focused on innovation, ownership, and technical excellence