Technical Support Engineer

Role Overview

This role places you at the center of high-impact technical problem solving for enterprise-grade software used by global organizations. You will support complex customer environments running in cloud and on-premise infrastructures, helping diagnose, troubleshoot, and resolve deep technical issues.

What You Will Do

Troubleshoot and resolve complex technical issues by reproducing customer environments and analyzing system behavior across cloud and on-premise deployments. Perform deep-dive root cause analysis and contribute to long-term fixes in collaboration with engineering teams.

Why It Might Be a Fit

This is a highly technical, hands-on role that combines analytical thinking, customer advocacy, and continuous learning. You will play a key part in ensuring reliability, performance, and success of mission-critical systems used by leading global companies.

Requirements

• 7+ years of experience in enterprise software support, engineering, or similar technical roles
• Strong proficiency in scripting or programming languages
• Solid understanding of cloud environments and on-premise infrastructure
• Expert-level knowledge of Linux/Unix systems and networking fundamentals (TCP/IP)
• Strong analytical, debugging, and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills in English, both written and verbal, with experience handling customer-facing interactions
• High sense of ownership, responsiveness, and commitment to customer success

Benefits

• Competitive compensation package aligned with experience and industry benchmarks
• Remote-friendly or flexible work arrangements depending on team setup
• Opportunity to work with globally recognized enterprise customers and cutting-edge distributed systems
• Continuous learning environment with exposure to cloud, databases, networking, and performance engineering
• Health, wellness, and insurance benefits as per company policy
• Career growth opportunities in advanced technical support, engineering, or customer-facing technical roles
• Inclusive and diverse workplace culture encouraging innovation and collaboration