Technical Solutions Engineer II

Role Overview

This role sits at the intersection of engineering support, systems optimization, and cross-functional problem solving within a fast-growing technology-driven operations environment. You will be responsible for providing technical solutions and support for end-user computing infrastructure and internal applications that enable business teams to operate efficiently at scale.

What You Will Do

Provide engineering support and technical solutions for end-user computing infrastructure and business applications, troubleshoot and resolve complex system, application, and infrastructure-related issues, and support evaluation, testing, and implementation of new tools, technologies, and system enhancements.

Why It Might Be a Fit

This role offers strong exposure to enterprise systems and the opportunity to directly influence operational efficiency across the organization. You will work closely with multiple business units to understand technical requirements and implement reliable solutions that improve system performance and user experience.

Requirements

• 3+ years of experience in technical support, systems engineering, or IT solutions roles
• Strong understanding of end-user computing environments, infrastructure, and enterprise applications
• Experience troubleshooting system, network, or application-level issues in production environments
• Familiarity with cloud platforms, SaaS tools, or distributed systems is a plus
• Strong analytical and problem-solving skills with a structured approach to debugging issues
• Experience working in cross-functional environments and communicating with both technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Strong documentation and communication skills
• Exposure to incident management, monitoring tools, or IT service management frameworks is an advantage

Benefits

• Competitive compensation package
• Remote work flexibility within India
• Health insurance and wellness support programs
• Paid time off and holiday benefits
• Learning and professional development opportunities
• Exposure to large-scale, global technology operations
• Collaborative and high-performance work culture
• Opportunities to work on impactful systems that support global e-commerce operations