Technical Support Engineer II

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! The Mitratech Support team goal is to be passionate about customer success by providing world class application support through problem-solving, communication, and with continuous improvement.

Requirements

• Serve as a Subject Matter Expert
• Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
• Troubleshoot via root cause analysis and provide workarounds and fixes
• Provide technical guidance and best practices for upgrades of Mitratech software applications
• Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
• Participate in the planning and coordination of new product deployment and enhancement projects
• Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients

Benefits

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program