Technical Support Representative

Role Overview

This role is part of a fast-paced, customer-focused support environment where you will act as the first point of contact for users experiencing technical issues or product-related questions.

What You Will Do

Provide frontline technical and customer support, ensuring timely and accurate resolution of inquiries while maintaining high service standards.

Why It Might Be a Fit

The ideal candidate has a strong foundation in technical support, excellent communication skills, and the ability to troubleshoot a wide range of technical issues in a structured environment.

Requirements

• Degree in Computer Science, Information Technology, or equivalent practical experience
• Strong verbal and written communication skills in English
• Experience working with ticketing systems such as Zendesk, Jira, or Salesforce
• Basic understanding of web technologies (HTML, CSS, JavaScript) and debugging techniques
• Familiarity with networking fundamentals, including HTTP/HTTPS, DNS, firewalls, and proxy servers
• Knowledge of support tools and documentation platforms such as Confluence and CRM systems
• Analytical and diagnostic skills to identify and resolve technical issues effectively
• Understanding of IT support frameworks such as ITIL, Agile, or COBIT (preferred)
• Basic knowledge of data formats like JSON and XML
• Strong organizational skills and attention to detail
• Ability to work flexible schedules and adapt to fast-changing priorities

Benefits

• Remote-first work model with flexibility to work from anywhere in Brazil
• Opportunity to grow within a global, fast-paced technical support environment
• Continuous learning and professional development opportunities
• Exposure to modern support tools, systems, and enterprise technologies
• Collaborative and inclusive team culture focused on innovation and knowledge sharing
• Work-life balance with reduced commuting and flexible work arrangements
• Career growth pathways in technical support and IT operations
• Dynamic environment that encourages problem-solving and skill development