Technical Support Engineer

Role Overview

The Technical Support Engineer provides exceptional technical support while contributing to a culture of documented, scalable solutions. They resolve customer issues via ticketing system, remote sessions, and live video, and build and maintain self-service resources.

What You Will Do

Provide first response and technical support for issue resolution, build and maintain self-service resources, and communicate proactively with customers.

Why It Might Be a Fit

The ideal candidate has technical expertise, a focus on optimizing support processes, and excellent written and verbal communication skills.

Requirements

• Bachelor's degree or equivalent
• 3+ years of professional experience in technical support, IT, help desk, or technically-oriented customer service
• Technical expertise
• Excellent written and verbal communication skills
• Ability to learn new software platforms quickly
• Demonstrated proficiency in leveraging AI tools
• Basic familiarity with networks, devices, or operating systems

Benefits

• Competitive salaries
• Employer paid medical, dental and vision coverage
• Employer paid life insurance
• Mental health resources
• Pension plan
• Paid maternity and parental leave program
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays
• Casual dress work environment