Technical Support Engineer

Role Overview

Join our global Application Support team as a Technical Support Engineer, focusing on our Transport Network and Asset software portfolio. You will be responsible for driving user success through expert problem analysis, issue replication, technical documentation, and swift resolution for Bentley's suite of supported products.

What You Will Do

Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, provide exceptional technical support to users via web portals, email, and phone, and accurately document user inquiries and incident resolutions.

Why It Might Be a Fit

This position is ideal for an experienced support professional who is accustomed to navigating Enterprise Systems within Hosted/SaaS environments. You will have opportunities for continuous learning, knowledge sharing, and collaboration with senior engineers and development teams.

Requirements

• Bachelor's degree in Civil Engineering, Infrastructure, Information Technology, or a closely related field
• 2+ years of dedicated experience in a highly technical Product Support or Application Support role
• Proven experience supporting Hosted Applications and SaaS environments
• Hands-on experience with enterprise ticketing and case management systems (ServiceNow is highly preferred)
• Exceptional problem-analysis and logical troubleshooting skills
• Strong dedication to customer success
• Fluent in English with outstanding written and verbal communication skills

Benefits

• Attractive salary and benefits package
• Commitment to inclusion, belonging, and colleague well-being
• Global initiatives and resource groups
• Opportunities for continuous learning and knowledge sharing