Technical Support Engineer

Join Bentley Systems’ Global Product Support organization as a Technical Support Engineer, delivering expert technical guidance across Bentley’s product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‐world enterprise environments using industry‐leading engineering software.

Requirements

• Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support.
• Collaborate with users to obtain information, collect logs for investigation, and ask focused questions to identify issues.
• Identify, troubleshoot, and escalate advanced software and networking problems as necessary.
• Keep precise records of user support cases and share relevant documentation with users.
• Utilise troubleshooting methods and tools to assess reported problems.
• Assist the Product & Technology team in prioritising improvements and fixes.
• Record technical expertise through comprehensive notes and manuals, document solutions, and contribute to internal knowledge repositories as well as Bentley Communities.
• Prioritise and manage support cases with timely updates, communication, and follow‐through.
• Reproduce issues in test environments, including simulation of network topologies and application configurations.
• Share expertise internally and participate in community‐driven support initiatives.
• Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.

Benefits

• Flexible working hours
• Professional development opportunities