Technical Support Engineer

We are looking for a Technical Support Engineer II (TSE 2) to join our global Customer Support team, responsible for troubleshooting complex customer issues, collaborating with engineering and product teams, and driving customer satisfaction through timely and effective solutions.

Requirements

• Serve as the primary technical contact for customers, managing support cases from initial intake through resolution.
• Troubleshoot, analyze, and resolve complex technical issues across product areas (networking, security, OS, applications, etc.).
• Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.
• Mentor and assist TSE 1 engineers in case handling, best practices, and technical skill development.
• Document solutions, troubleshooting steps, and knowledge base articles to enhance team efficiency.

Benefits

• Competitive compensation
• Benefits package