Technical Support Engineer

Role Overview

Provide technical assistance for ProjectWise, a cloud collaboration and engineering document management platform. Work with Development, Professional Services, and Sales departments to drive user success.

What You Will Do

Provide expert troubleshooting and support via email, service tickets, phone, and the Bentley Communities portal. Isolate, diagnose, and resolve technical issues, or escalate complex bugs to internal teams.

Why It Might Be a Fit

Ideal candidate has a passion for problem analysis, structured troubleshooting, and advocating for user success. Strong critical thinking, proactive time management, and a dedicated 'user-first' mentality are essential.

Requirements

• Bachelor's degree in information technology, Computer Science, Engineering, or a related technical field
• 2+ years of technical support experience with a proven track record of supporting global, enterprise-level users
• Solid knowledge of networking principles, including DNS, TCP/IP, FQDN, and clustered server environments
• Practical experience administering and debugging Windows Operating Systems (both Client and Server editions)
• Hands-on experience or solid familiarity with relational databases, specifically Microsoft SQL Server or Oracle
• Experience with the administration of Engineering Information or Enterprise Document Management Systems (EDMS)
• Outstanding emotional intelligence, strong critical thinking, proactive time management, and a dedicated 'user-first' mentality
• Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes

Benefits

• Attractive salary and benefits package
• Commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
• Company committed to making a real difference by advancing the world's infrastructure for a better quality of life