Sr Operational Risk & Compliance Specialist
GenTempe, Arizona, United States
Posted March 5, 2026
Full Time
About the Company
Gen is a company that is proud to be an equal-opportunity employer, committed to diversity and inclusivity.
Job Description
As Sr Operational Risk & Compliance Specialist, you will guard our members' financial trust, reinforce regulatory integrity, and fuel continuous improvement by turning complex investigations into true insights.
Requirements
- 2-4+ years managing disputes (with Reg E focus) within a bank, fintech, or issuer-processor
- Familiarity with ACH/Nacha return codes and issuer-network flows (Visa/MC)
- Proficiency with case-management tools, chargeback networks and CRMs (e.g., Kustomer, Zendesk, ServiceNow) and creditor/issuer portals
- Automation mindset and experience designing QA programs, evidence standards, or control-testing frameworks for disputes
- Excellent written communication skills
Benefits
- Paid time off
- 401k matching
