Director, Healthcare Professional (HCP) Customer Relationship Management (CRM)
GenentechSouth San Francisco, California, United States
Posted November 21, 2025
171500 - 318500 USD
Full Time
About the Company
Genentech is shaping the future of how it connects with patients and customers by harnessing the power of digital innovation and human-centered design.
Job Description
We are looking for a Director, Healthcare Professional (HCP) Customer Relationship Management (CRM) to drive innovation, strategy, and delivery of our HCP CRM product. The ideal candidate will have a deep understanding of CRM capabilities, strong interpersonal skills, and a results-driven approach to shape and deliver meaningful, connected support experiences for customers and internal teams.
Requirements
- Shape the strategic vision, develop a roadmap, and product standards for the Healthcare Provider Customer Relationship Management (HCP CRM)
- Drive the HCP CRM vision and roadmap by aligning with enterprise business stakeholder priorities, technical capabilities, user experience feedback, and process transformation opportunities
- Design and lead the execution of a forward-looking operational strategy for the CRM product
- Champion the operationalization and enterprise rollout of new features
- Develop business cases to support innovation and experimentation within the product model
Benefits
- Comprehensive benefits package
- Discretionary annual bonus
- Relocation Assistance (not available)
- 401k Matching
