Senior Helpdesk Technician
General MatterLos Angeles, California, United States
Posted December 1, 2025
70000 - 90000 USD year
Full Time
About the Company
General Matter is enriching uranium in America, with a mission to restore our country’s ability to make nuclear fuel.
Job Description
We're looking for a Senior Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you’ll take ownership of resolving complex end-user issues, managing devices through Intune, and administering identity and access systems in Azure / Entra ID.
Requirements
- 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.
- Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
- Proficiency in Windows and Linux environments.
- Strong understanding of endpoint management, device compliance, and identity access control.
- Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications).
- Strong troubleshooting skills with a proactive, customer-focused mindset.
- Clear communication, solid documentation skills, and attention to operational detail.
Benefits
- Long-term incentives (stock options)
- Medical, vision & dental coverage
- 401(k) retirement plan