B2B Support Technician
Generix GroupPortugal • Portugal
Posted October 10, 2025
Full Time
About the Company
Generix is a global SaaS company specializing in AI-powered cloud solutions for supply chain, finance, and commerce. Our services include intelligent supply chains, e-invoicing, WMS, TMS, EDI, 3PL, and more, helping businesses optimize their operations and integrate with B2B partners seamlessly. With offices in 11 countries and a focus on sustainability, Generix processes over 17 billion messages annually, serves 5,000 customers across 60 countries, and is dedicated to unlocking the power of new technologies for digital growth.
Job Description
Generix Group is a SaaS vendor specializing in collaborative supply chain solutions. They aim to optimize the management of physical and digital flows, connecting global players in retail, industry, and services. The Customer Support Department supports clients 24/5, providing technical assistance, managing customer interactions, and escalating issues.
Requirements
- Level 4/5 in Computer Science, Electronic or similar.
- Basic knowledge of Windows and Linux Operating Systems.
- Basic knowledge of network protocols (TCP/IP, http, ftp).
- Analytical skills, synthesis skills.
- Fluency in French and English.
- Fluency in Portuguese.
Benefits
- Attractive compensation package
- Excellent work conditions
- Inclusive environment
