Journeys - Bilingual Spanish/English Phone Support Representative - Onsite
GenescoNashville, Tennessee, United States
Posted March 3, 2026
Full Time
About the Company
Genesco is a global footwear retailer and brand owner operating over 1,400 stores across the United States, Canada, the United Kingdom, and Ireland. The company offers a diverse range of fashion and classic footwear, including its own brands and licensed products such as Levi’s, Dockers, and Bass. Genesco also sells wholesale through its Johnston & Murphy line, providing high‑quality shoes to a broader market. By blending trend‑setting styles with timeless classics, Genesco delivers both style and durability to consumers. Its extensive retail footprint and dual focus on retail and wholesale enable the company to capture a wide audience while maintaining strong brand equity.
Job Description
As a Bilingual Customer Support Specialist, you will deliver exceptional service to internal and external customers, utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with strong communication skills and the ability to remain calm under pressure.
Requirements
- Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the security and privacy of customer information.
- Perform additional duties as required to support business operations.
