Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI Solution Architect will serve as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions effectively.
Requirements
- Intellectual Curiosity: A genuine passion for rapidly learning and unlearning in a field that evolves on a weekly basis
- Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques
- Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning
- Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform
- Proven ability to influence CIO/CTO decision-makers
- Fluency in both English and German languages
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance