AI Solution Architect EMEA
GenesysFrankfurt, Hesse, Germany
Posted March 5, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI Solution Architect will serve as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions effectively.
Requirements
- Intellectual Curiosity: A genuine passion for rapidly learning and unlearning in a field that evolves on a weekly basis
- Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques
- Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning
- Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform
- Proven ability to influence CIO/CTO decision-makers
- Fluency in both English and German languages
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
