Share feedback - DM or email [email protected]
© 2026 Hirebase. All rights reserved.
Job description
This role drives enterprise AI transformation by turning ambitious customer goals into scalable, production-ready outcomes across Genesys Cloud. You will operate at the intersection of strategy, architecture, and execution, shaping how leading organizations design and deliver AI-powered customer experiences at scale.
Lead end-to-end design and delivery of Agentic AI solutions that improve customer experience outcomes and operational efficiency, translate business KPIs into scalable AI architectures, and design reference architectures, integration patterns, and data flows.
This role offers exposure to complex, multi-system architectures and cutting-edge AI capabilities, including virtual agents, copilots, and orchestration frameworks. You will collaborate across product, engineering, and customer-facing teams to accelerate innovation while ensuring governance, compliance, and long-term scalability.
Company
Tech, Software & IT Services
Genesys is a global provider of AI-powered customer experience solutions, offering a cloud-based contact center platform that unifies people, systems, data, and artificial intelligence. Its core product, Genesys Cloud, delivers end-to-end experience orchestration, enabling organizations to automate routing, deploy conversational AI, and integrate workforce engagement tools for both customers and employees. By combining advanced analytics with seamless integration across channels, Genesys helps enterprises boost customer loyalty, operational efficiency, and cross-functional teamwork. The company’s distinctive edge lies in its agentic AI technology that empowers human and AI agents to collaborate in real time, driving scalable, personalized interactions at enterprise scale.
Keep exploring
Genesys
Genesys
Genesys
Viacomms
Genesys
Genesys