Principal Agentic AI Solutions Architect

Role Overview

As an Agentic AI Architect, you will shape how leading North American enterprises design, deploy, and optimize AI powered customer experiences using Genesys Cloud. You will translate executive vision into production ready AI orchestration strategies that improve customer satisfaction, operational efficiency, and business performance.

What You Will Do

Lead end to end AI orchestration engagements across discovery, solution design, integration, deployment, and optimization using Genesys Cloud. Develop rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities.

Why It Might Be a Fit

This position offers visibility across strategic accounts and the opportunity to influence enterprise AI maturity at scale. You will operate independently within complex, ambiguous, and fast moving enterprise environments.

Requirements

• At least eight years of experience designing, implementing, or supporting CX, CRM, or AI orchestration platforms in enterprise environments
• Design and integrate solutions using APIs, REST services, event driven architectures, JSON, and cloud native technologies
• Apply hands on experience with Genesys Cloud and modern cloud platforms such as AWS, Azure, or GCP
• Translate complex technical concepts into clear business outcomes for executive stakeholders
• Hold a degree in Computer Science, Information Technology, Business, Data Science, or a related field, or demonstrate equivalent practical experience

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments