Principal Data Analytics

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market.

Requirements

• 10+ years of experience in product development, product management, or consulting within the contact center industry.
• 8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies.
• Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services.
• Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture.
• 5+ years of hands-on experience with Snowflake.
• 5+ years of experience with AWS, Azure, or GCP cloud platforms.
• Strong understanding of AI, GenAI, and emerging customer experience technologies.
• Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Exceptional communication and stakeholder management skills.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments