Senior Manager, Project Management Office

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As Senior Manager, Project Management Office, you will lead a team of project or program managers, mentor and develop team members, and contribute to organizational planning and structure. You will have a solid background in project management and process understanding, and experience in Cloud Based and Premises delivery models. The candidate will demonstrate ability to manage and motivate high performing teams, build strong relationships with internal departments and external partners, and establish key performance indicators (KPI’s) and benchmarks for measuring individual and team performance.

Requirements

• BS degree in Computer Science with minor in Business or Business Management with minor Computer Science or Engineering, or equivalent industry experience.
• 7-10 years of relevant experience managing customer-facing, business or technical teams in a fast-paced, dynamic environment.
• Certified or equal due to experience within Project methodologies.
• Experience in Cloud Based and Premises delivery models.
• 20%+ travel will be required.
• Excellent written and verbal communication skills.
• Ability to negotiate and to manage conflict: employ empathy to establish relationships with internal and external stakeholders that build confidence, trust, and loyalty.
• Must be knowledgeable about best practices in contact center and communications industry to deliver experience as a Service.
• Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to define and execute improvement plans.
• Strong Customer and Partner focus and credibility; ability to engage at Director and C-level.
• Ability to create a positive, high-energy work environment; acknowledge and reward individual and team excellence; deliver fair and impartial performance assessment.
• Capability to stay calm and operate effectively under stress.

Benefits

• Paid Time Off
• Health Insurance
• 401k Matching
• Dental Insurance
• Vision Insurance
• Life Insurance
• Stock Options