Senior Technical Account Manager

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Requirements

• Serve as the primary trusted technical advisor for assigned customers.
• Provide expert guidance on architecture, adoption, optimization, and best practices.
• Lead operational and technical reviews aligned to customer goals and deployment needs.
• Communicate effectively with stakeholders at all levels, including executives.
• Lead cross-functional efforts to drive customer outcomes and resolve complex issues.
• Identify trends, risks, and potential service disruptions; recommend mitigation strategies.
• Drive methodology enhancements and internal process improvements.
• Develop and deliver training materials for new team members.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance