Assistant Manager
GenpactGurgaon, Haryana, India
Posted April 2, 2026
Full Time
About the Company
Genpact is a global professional services firm that delivers advanced technology and process-intelligence solutions across banking, insurance, healthcare, energy, and other industry verticals. Leveraging artificial intelligence and data-driven insights, the company transforms operations to deliver measurable business outcomes for leading enterprises worldwide. Its long-standing client relationships and strong partner ecosystem enable innovative, scalable solutions that accelerate digital transformation. Genpact's culture of continuous learning and client-centric focus drives lasting value and positions it as a trusted partner for organizations seeking to modernize and optimize their processes.
Job Description
Genpact is seeking a Business Analyst/Assistant Manager to support real-time monitoring and workforce activities for Voice and KYC Back-Office operations. The role involves monitoring live call queues, tracking agent adherence, and preparing basic intraday and end-of-day reports. The ideal candidate will have a graduate degree in any discipline and possess good working knowledge of MS Excel and real-time dashboards.
Requirements
- Real-Time Monitoring
- Workforce Support
- Communication
- Reporting
- Tools & Skills
- Qualifications we seek in you!
Benefits
- Equal Opportunity Employer
- No fees to process job applications