Business Analyst - Workforce Manager
GenpactGurgaon, Haryana, India
Posted April 2, 2026
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Genpact is seeking a Business Analyst - Workforce Manager to shape the future of work and drive AI and digital innovation. The role involves creating and maintaining employee schedules, monitoring queues and SLAs, and executing intraday decision-making. The ideal candidate will have expertise in Power BI, IEX, and MS Office tools, as well as experience in workforce management.
Requirements
- Scheduling & Staffing
- Real-Time Management (RTM)
- Reporting & Analytics
- Operational Collaboration
- Tools & Technical Expertise
Benefits
- Paid time off
- Health insurance
- Retirement plan