Management trainee collections
GenpactKolkata, West Bengal, India
Posted April 16, 2026
Full Time
About the Company
Genpact is a global professional services firm that delivers advanced technology and process-intelligence solutions across banking, insurance, healthcare, energy, and other industry verticals. Leveraging artificial intelligence and data-driven insights, the company transforms operations to deliver measurable business outcomes for leading enterprises worldwide. Its long-standing client relationships and strong partner ecosystem enable innovative, scalable solutions that accelerate digital transformation. Genpact's culture of continuous learning and client-centric focus drives lasting value and positions it as a trusted partner for organizations seeking to modernize and optimize their processes.
Job Description
We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes. The role involves contacting customers via calls and emails, resolving customer complaints, processing credit card payments, and arranging for payments to bring accounts current.
Requirements
- Contact customers via calls and emails
- Resolve customer complaints and disputes
- Process credit card payments
- Arrange for payments to bring accounts current
- Monitor customer account details for non-payments and irregularities
- Maintain call logs and expected payment dates
- Forecast cash collections
- Perform routine accounting reconciliations
- Collaborate with multiple stakeholders to resolve issues
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Other benefits as per company policy