Process Developer - Procurement
GenpactHyderabad, Telangana, India
Posted December 21, 2020
Full Time
About the Company
Genpact is a global professional services company that provides business process and technology services to clients. We are an equal opportunity employer and value diversity and inclusion.
Job Description
We are looking for a Process Developer - Procurement to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering. The role involves following up on customer interactions, connecting with partners to address issues, and taking action on feedback.
Requirements
- Research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering
- Follow up on customer interactions
- Connect with partners to address issues and concerns
- Take action on feedback provided
- Process purchase requisition and supplier-set up
- Handle email inquiries from internal customers and external vendors
- Keep records of customer interactions
- Act as liaison pertaining to Accounts Payable team etc
- Develop communication between customers for smooth transactions
- Ability to perform and resolve customer queries to build a better relationship
- Supervise generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received for efficiency and follow-up purposes
- Requesters/co-functional teams to provide quicker resolutions
- Follow up with Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Raise inquiries to appropriate teams for resolution
- See opportunities to improve/streamline process
Benefits
- Competitive salary
- Opportunities for career growth and development
- Diverse and inclusive work environment
- Equal opportunity employer
