Senior Manager, Insurance Operations
GenpactGurgaon, Haryana, India
Posted April 8, 2026
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Genpact is seeking a Senior Manager, Insurance Operations to manage day-to-day operations for a team of 115+ employees, driving employee engagement, agent growth, retention, and continuous service improvements.
Requirements
- Manage Day to Day Operations for a Team of 115+ employees
- Responsible for E2E contractual (SLA’s, KPI’s) & internal metrics
- Implement SMART OPEX, Training, Quality & Policy frameworks with a strong 3 Tier Governance
- Drive employee engagement, agent growth, retention with low attrition
Benefits
- Equal Opportunity Employer
- Dynamic work environment that values respect and integrity, customer focus, and innovation