Senior Manager - IT Service Management & IT Asset Capacity Management
GenpactGurgaon, Haryana, India
Posted April 7, 2026
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Genpact is seeking a Senior Manager - IT Service Management & IT Asset Capacity Management to drive excellence in IT service delivery. The ideal candidate will have a proven track record of managing and optimizing critical ITSM processes, including Capacity Management, Major Incident Management, Problem Management, and Change Management. The role requires a leader who can inspire and guide teams to achieve high levels of service stability and efficiency across complex, large-scale IT environments.
Requirements
- IT Service Management (ITSM) experience
- Capacity Management experience
- Major Incident Management experience
- Problem Management experience
- Change Management experience
- ITIL certification
- ServiceNow experience
- Excellent English communication skills
Benefits
- Competitive salary
- Opportunities for career growth and development
- Chance to work on AI-first transformation projects
- Collaborative and dynamic work environment
- Equal opportunities employer
