Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. This is a great opportunity to push the boundaries of what’s possible and make a real impact in the industry.
Requirements
- Provides technical leadership to the team
- Creates and maintains a detailed view of the existing architecture
- Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document
- Ensures technical governance process and policies are being adhered to
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
- Creates and maintains a detailed view of integrations
- Creates and maintains a Technical Implementation Roadmap
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Works closely with client enterprise architecture team and client ServiceNow Teams
- Periodically Reviews Configuration to ensure Platform health
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
- Reviews design and code per sprint to ensure quality
- Provides hands on assistance with the detailed design and implementation approach of selected projects
- Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client
- Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem
- Assists in migrating configuration across instances
- Support COE in continuous development of training paths for professional advancement
- Contribute to ongoing definition of best development and solution practices
- Lead training workshops as means to spread experiences gained across the practice
Benefits
- Opportunity to lead AI-first transformation and build and scale AI solutions
- Make an impact and drive change for global enterprises and solve business challenges that matter
- Accelerate career with hands-on experience, world-class training, mentorship, and AI certifications
- Grow with the best and learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI and work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture with courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion
