Branch Operations Support I

Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system, providing operational support for internal employees and external customers.

Requirements

• Provides a high level of customer service with internal and external customers.
• Assists with the design, testing, and implementation of new systems.
• Identifies customers' needs, clarifies information, researches issues, and provides solutions and/or alternatives.
• Works with IT Departments to enhance current and future Motion Systems.
• Follows communication procedures, guidelines, and policies.
• Communicates efficiently with other departments to provide solutions.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Supports implementation and on-going Management system updates.
• Performs other duties as assigned.