Customer Service Representative

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role involves building customer relationships, influencing gross profit, and ensuring customer satisfaction.

Requirements

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Determine the most cost effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Handle customer returns.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay