Customer Service Representative II

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, influencing Motion Industries' gross profit through negotiating sales and purchase prices, and building customer relationships to drive repeat business.

Requirements

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements
• Orders items to ensure appropriate inventory levels are maintained for customers
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Expedites backorders
• May pull inventory and prepare order for shipment to customer
• Determines the most cost effective shipping method for customer orders
• May handle customer returns
• Supports specific customer(s)
• Assists less experienced Customer Service Representatives with addressing customer needs
• Responds to customer inquires regarding products, provides quotes, and handles order entry

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Wellness programs